Frequently asked questions
How are your pieces prepared?
Each creation by Rose Petals Jewelry is carefully inspected and prepared with attention to detail before it begins its journey to you.
May I modify my order after placing it?
Should you wish to make a change, we invite you to contact us promptly. We will always do our utmost to accommodate your request.
What are your delivery timelines?
* United States: 3–7 business days
* International: 7–15 business days
Will I be able to track my order?
once dispatched, a tracking reference will be shared so you may follow your piece every step of the way.
What defines the quality of your jewelry?
Our collections are created using refined metals and carefully selected stones, chosen for their brilliance, elegance, and enduring beauty.
Are your stones authentic?
We offer both natural and expertly crafted stones, each selected to reflect exceptional clarity and radiance.
How can I ensure the perfect fit?
We recommend consulting our Ring Size Guide or visiting a trusted jeweler for precise measurement.
What if my selection is not the correct size?
Our team will be pleased to assist you with suitable options whenever possible.
What is your return philosophy?
We accept returns within 14 days, provided the piece remains unworn and in its original presentation.
Are all pieces eligible?
Bespoke and personalized creations are considered final.
How should I preserve the beauty of my jewelry?
* Keep your piece in a soft, dry setting
* Avoid contact with water, fragrance, and chemicals
* Gently polish with a soft cloth to maintain its brilliance
Do you offer assurance on your pieces?
We provide a limited guarantee against manufacturing imperfections, reflecting our commitment to quality.
How will my order be presented?
Every piece arrives in elegant signature packaging, designed to enhance the experience of giving and receiving.
May I send a gift directly?
Certainly. Your order may be delivered directly to your recipient with the same refined presentation.
How may I reach you?
Our Client Care team is at your disposal for any inquiry.
We respond within 24 hours, ensuring a seamless experience.
